Welcome to 9amHealth! If you're already taking GLP-1 medication for diabetes management or weight loss and are transitioning your care to us, this guide will walk you through everything you need to know about our Continuation Therapy process.
Good news: This detailed process only happens once. After your first renewal, everything becomes automatic with simplified monthly refills.
Before you begin, gather these items:
- Current prescription bottle, packaging, or pharmacy receipt
- Documentation showing your weight when you started your GLP-1 medication (provider notes, after-visit summary, or lab results)
- Documentation showing your weight from the last month
- Your last injection date
Have everything ready? You can complete all three steps in one sitting, and our Care Team can process your request right away.
Why this process matters
GLP-1 medications work best with consistent weekly dosing. Any gap in treatment can affect your progress, which is why our priority is ensuring zero interruption in your care. This one-time verification process allows us to transition your prescription seamlessly and sets the foundation for automatic refills going forward.
The three simple steps
Step 1: Upload your current prescription label
You'll need to provide clear proof of your current GLP-1 prescription. A photo of your prescription label works great.
The key is making sure we can clearly see your full name, the medication name, dosage strength, and dispense date. Take a well-lit, focused photo where all the text is easy to read. Blurry or dark photos are the most common reason for delays, so take a moment to review your image before uploading.
Step 2: Provide weight documentation (two parts)
We need two weight measurements to ensure we're prescribing the right dose for you.
First, your starting weight from when GLP-1 was first prescribed. This could be from any provider and establishes your baseline for tracking progress. Provider visit notes, after-visit summaries, lab results, or hospital discharge papers all work perfectly.
Second, your current weight from within the last month. This helps our providers determine if your dosage is working effectively. You can use the same types of documents as above, plus connected smart scale readings qualify too.
If you have a recent provider visit that shows both weights, you can upload the same document for both requirements.
Step 3: Confirm your last injection date
This one's easy - just enter the date of your last injection. We use this to time your next prescription perfectly so your weekly injection schedule continues without any gaps. No documentation needed, just the date.
What happens after you submit
- Our Care Team receives your submission immediately
- Your prescription will be sent for our providers to review.
- You will receive detailed instructions on how to proceed with your prescription once it is approved.
- If clarification is needed, we'll message you in the app with specific guidance.
Remember: We're committed to ensuring you have your prescription before your next scheduled dose.
FAQs
What if my starting weight documentation is from 2 years ago?
That's perfectly fine! We need your weight from when you first started GLP-1 therapy, regardless of how long ago that was. If it's been several years, that documentation still qualifies.
Can I use the same document for both weight requirements?
Yes, if you have a recent provider visit that mentions both your starting weight and current weight, you can upload the same document twice. However, your current weight must still be from within the last month.
What if I only have my current weight from a home scale?
If you have a connected smart scale (one that syncs to an app), that reading qualifies. Regular home scale readings without documentation don't meet our requirements. Consider scheduling a quick visit with a provider or getting weighed at a pharmacy that offers this service.
My previous provider was a compounding pharmacy. Does that matter?
Not at all. Whether your GLP-1 came from a traditional pharmacy, compounding pharmacy, or telehealth provider, the process is the same. Just provide clear documentation of your current prescription.
I switched between different GLP-1 medications (like Ozempic to Wegovy). Which one should I document?
Provide documentation for whatever you're currently taking. Our Care Team will review your medication history and ensure appropriate continuation.
What if my injection schedule was irregular?
Our Care Team will review your prescription history, and if they have any questions, they will reach out to you and let you know.
The label on my prescription bottle is torn or faded. What should I do?
Request a pharmacy printout or receipt that shows the prescription details. Most pharmacies can provide this quickly, even for past prescriptions.
The bottom line
This one-time Continuation Therapy process ensures seamless, uninterrupted access to your GLP-1 medication with 9amHealth. While gathering documentation requires some effort upfront, it's a small investment that pays off with automatic monthly refills and consistent care going forward.
We will review and prescribe the medications once we have all the required documentation to avoid delays in care. If you encounter any challenges or have questions not covered here, reach out through the app - we're here to support you every step of the way.
Ready to get started? Open your 9amHealth app, navigate to the "Renew your GLP-1 Prescription" task, and let's continue your path to better health together.
