Understanding your Consistency Score for weight loss GLP-1 refills

New to 9amHealth? Welcome! In this article, we’ll explain everything you need to know about refilling your weight loss GLP-1 prescription, including specific refill requirements tied to your Consistency Score.

Your Consistency Score is based on your interactions with your health management tools on the 9amHealth app. It reflects how often you log key activities, such as weighing yourself, completing education modules, or checking in with your Care Team.
Your 9amHealth app tracks your Consistency Score, making it easier to see your progress and reach your health goals. 

You can find your Consistency Score in the 9amHealth app by logging in with your email address and password. Visit your profile to see your Consistency Score, along with your account details. 

Here’s what to know about your first weight loss GLP-1 refill

If you were previously on a weight loss GLP-1, you will be eligible for your first refill. During this initial 30-day grace period, you do not need to reach a score. Consistency Score requirements will apply to future refills after this first month. 

If you have never taken a GLP-1 medication, we ask that you complete the 12-week Healthy Weight Journey first. This educational journey includes self-paced modules in the 9amHealth app that help members learn more about a healthy lifestyle and develop sustainable weight-management habits. Once you’ve completed the last module, our Care Team may update your prescriptions. 

Maintain your score to refill your weight loss medication

To refill your weight-loss GLP-1, you need a Consistency Score of 40, which means you’ve done all the essentials within the last 30 days. Remember, you’ve shown up, and that’s the hardest part!

These requirements are designed to help you stay on track without disrupting your daily routine. Here’s an overview of how you can reach your Consistency Score and maintain it:

Start Fresh - 20 points 

You start with 20 points just by showing up, because it’s great that you’re here. These are one-time points.

Weight Tracking - 10 points 

Track and log your weight consistently. Use the connected scale we’ve sent you to automatically update your weigh-ins in the 9amHealth app and with the Care Team. Each weigh-in is worth 10 points, up to 4 every 30 days (max. 40 points).

Program Interactions - 10 points

Engage with your program consistently. This includes completing open tasks, getting your labs done, scheduling virtual meetings, reviewing curated articles, scanning your plate with the Meal Insights feature, and chat interactions with your Care Team. Each interaction earns 10 points, up to 4 every 30 days (max 40 points).

What happens when my score is low?

You can interpret a lower score as an opportunity to reconnect with the Care Team and engage to stay on top of your health goals. Staying engaged helps ensure you get the maximum benefits from the program. In some cases, your score may be part of your health plan’s requirements and linked to specific benefits, such as medication refills. Staying engaged helps ensure everything runs smoothly.

Why is a consistency score needed for my GLP-1 refills?

GLP-1 medications can be an effective weight-loss treatment. Studies have shown that if combined with consistent lifestyle changes, they become even more effective for sustainable weight management. Your employer chose 9amHealth to support you with that. 

Do you have more questions about your Consistency Score? The 9amHealth Care Team is here to answer any questions and help you navigate your program with confidence and success.