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Why we founded 9amHealth?

9/30/2022    |    0 min read

9amHealth is changing diabetes care: Here’s how

At 9amHealth, we believe that diabetes care should be affordable, accessible, and kind. But what does that really mean?



The name 9amHealth is based on the idea that we’ve all had days where we’ve broken our diets or messed up our glucose numbers. Still, with that feeling, it is essential to hold onto the hope that each new day ahead is a new beginning to change your life for the better. No matter what yesterday felt like.

We know that living with a chronic health condition is not easy so we want to make it easier for you to wake up each morning and feel good.

How do we do this? By making it easier for you to access all the care you need—including access to our medical care team, prescriptions, medications, labs, testing supplies, and when you need it.

Keep reading to learn all about 9amHealth, what we offer, and how we plan to change the way people experience diabetes care.

We are passionate about diabetes care because we've been there ourselves. 
Many of our staff live with diabetes— including two of our founders—or have close family and friends who deal with the daily juggle of chronic health conditions. We know first-hand how challenging it is to make our health a priority when the healthcare system is set up in a way that doesn't always prioritize the patient as an individual.

We are also all too aware that the number of people living with diabetes and prediabetes keeps growing in the U.S. Additionally, most U.S. adults with diabetes have at least one if not two other conditions, most commonly high blood pressure and high cholesterol.

Living with diabetes also isn't cheap, and the average person living with diabetes spends approximately $16,750 a year on medical bills. But since almost 10 percent of U.S. adults don't have insurance, and many of those with insurance have such a high deductible, people can't always pay for the care they need.

We want to make it easier for you to prioritize your health

The failure of healthcare to adequately care for people living with diabetes is not okay with us. We want to remove these big barriers—money, time, accessibility to care —and bring quality diabetes care straight into your home.

As 9amHealth Co-CEO Frank Westermann shared in his interview with Healthline, "Good healthcare doesn't need to be expensive, and I'm determined to prove that."

Our team of founders has dedicated most of their lives to addressing problems with diabetes care, including creating and managing the popular diabetes app, mySugr before it was sold in 2017.

We want to remove the barriers to quality diabetes care

If you've ever felt completely overwhelmed trying to take care of yourself while living with a chronic condition, you aren't alone.
The traditional model for healthcare means the patient carries a heavy burden – making your appointments and taking time off work to see your doctor, picking up and paying for your medications and labs—and it can feel as though you have little say in your care. And if you have questions about your diagnosis, treatment plan, diet, or anything else, there's little support or access to answers.

But the team at 9amHealth believes it shouldn't be this complicated, and something has to change.

Co-CEO Frank Westermann:

"Answers for health questions shouldn't be collected and forgotten between appointments, medications shouldn't be another errand, and prescriptions shouldn't be interrupted because of a busy schedule. We take on more, so our patients can lean back and have their medications, supplies, lab tests, and health team brought to them."

So what does 9amHealth provide for our members?

With our services, you aren't scrambling to make it to your doctor's appointment across town. We offer appointments outside of business hours, so you don't have to miss work (after all, diabetes doesn't clock out at 5pm or on weekends), and it costs less than the average co-pay with no insurance needed.

What you'll get is a personalized treatment plan that meets you exactly where you are, including:

  • Online prescriptions: Smart interactive chat-like consultation with your team to create a personalized treatment plan.
  • Medication delivery: Online prescriptions and medications are delivered to your doorstep, so there's no need to go to a pharmacy.
  • Lab tests from home: Proactive, ongoing therapy optimization through regular lab tests. We make sure your treatment plan is working by using your lab data and adjusting as needed.
  • Team of licensed specialists: An entire care team who wants to answer your questions or address your concerns is just a message away. You don't have to wait weeks or months to ask your question. We want to help you when you need it.

Our patient care reflects our core values

Diabetes is our expertise, people are our passion, and this isn't just lip service.

  • We know that each person is deserving of care, and we are driven to improve life with diabetes. To us, diabetes care is more than writing the exact same treatment plan for every person, and you'll see this reflected in our care:
  • We treat each person who signs up to work with us with the kindness and empathy we would want for our own family members.
  • We meet people where they are in their lives. We don't force someone to fit into an unrealistic box. We genuinely want you to succeed.
  • We make diabetes care affordable with no hidden fees when you sign up. We are completely transparent about our prices and our process.
    Sometimes we meet patients who need additional help beyond what we offer, and we will help connect them with the care they need, even if it's outside our offering.

Our team is filled with healthcare professionals who believe in 9am.health. Integrity and professionalism are foundational, and our information is always credible and transparent.

But above all, we find joy in connecting and helping you succeed. Our team is encouraging and positive because change happens when you feel empowered. We want our patients to sit in the driver's seat. After all, you are the most important part of the care team, and what you say and feel matters to us.

Real-world feedback

We know that hearing from others who've actually worked with us can help you feel more confident that we actually walk the walk. You can read more about what our customers say here, but we've been described as "a lifesaver" and an "answer to a prayer." We've helped people without insurance or who couldn't find time to prioritize themselves outside family and work obligations.

"Love how everyone is so nice. This program is a blessing to me for sure. Thanks, 9amHealth." 
— Tonya
"I'm so thankful that I found 9amHealth to help me while I was uninsured." 
— Tracey DeLaRosa 

What's next for 9amHealth?

Our big picture vision is to offer a new and seamless experience from the traditional health care system to fit your life. Your appointments are accessible in your living room on your schedule, medications and labs are delivered to your door, and a team of professionals is ready to answer your questions as they come up.
And while we can't disclose any new medications or devices we plan to add yet, we promise we will continue to make diabetes care better and more accessible for you.
This is only the beginning of our journey to change health care. We hope you come along with us for the ride.
If you want to stay in the loop about our work subscribe to our newsletter here.

Join us on our quest to provide better care

Diabetes is a challenging condition to manage, and it can be hard to find affordable, accessible care.
9amHealth offers diabetes care tailored to each individual. We don't believe in one-size-fits-all solutions, so we work with you to create a personalized care plan.
Our goal is to change the way people with chronic conditions are treated. We offer affordable, accessible care that is kind and tailored to each person's unique needs. Learn more here.

About the authors

Caitlin Beale is a registered dietitian nutritionist and freelance health writer based out of Northern California. She’s worked for over ten years as a dietitian in acute care, private practice, education, and community nutrition. Caitlin loves translating complicated science-based information into fun-to-read content that is accessible to anyone.

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